At WC Lifts, we’re dedicated to providing quality products and dependable service to our customers. We want you to feel confident in your purchase and comfortable with our policies, so we encourage you to review the information below.
1. All Sales Are Final
Because our products are built and sourced for each customer’s specific needs, we’re unable to offer refunds, exchanges, or credits. We understand purchasing a lift is an important decision, so before anything goes into production, our team will thoroughly review your order and discuss all specifications with you. This ensures your lift is made correctly from the very start, meeting your expectations and unique requirements. If you have any questions or need clarification at any point, we’re always here to help before you make your final decision.
2. When Something Isn’t Right
Your satisfaction matters to us. If something arrives damaged or not working as expected, please reach out within 48 hours of delivery. We’ll do everything we can to resolve the issue, such as arranging a replacement or correcting any mix-ups on our end. If you received the wrong product by mistake, we’ll quickly get the right item sent your way.
3. Handling Replacements
If a product does need to be returned due to a defect or error, we’ll set up a replacement (subject to availability). In most cases, the customer is responsible for shipping items back to us, unless we confirm there was a product defect.
4. Order Changes or Cancellations
If you need to change or cancel your order, please contact us as within 48hrs. Once the order has been processed, we can’t guarantee changes, but we’re always happy to check and help if we can.
5. Warranty Information
Some items may come with a manufacturer’s warranty. Please refer to your product paperwork for details. Warranty coverage may include repair or replacement, though refunds are not provided under warranty.
6. We’re Here to Help
If you have any questions about these policies, or anything else, our team is always available to help. Please contact us at [Phone] or [Email Address]—we’ll do our best to find a solution and support you every step of the way.
Thank you for choosing WC Lifts. We appreciate your trust in us and are committed to making sure you have a positive experience!
